‌Effective Date: September 29, 2026‌
Published by GIVONI PTY LTD, operating the official e-commerce platform www.givonishop.com

At GIVONI, the Australia-based minimalist brand rooted in the quiet coastal rhythm that prioritizes ease, durability and timeless design over fleeting trends, we have crafted this transparent Shipping Policy to ensure every order for our curated range of hats, simple canvas bags and waist bags arrives at your door smoothly and reliably. Our team avoids unnecessary gimmicks and overcomplicated processes, focusing entirely on efficient, careful order handling that aligns with our brand’s calm, no-fuss ethos. For any shipping-related enquiries, you can reach our support team via:

• Email: vdrtb@givonishop.com
• Telephone: +61 3 9570 5866‌
• Postal Address: Virginia Park, Suite 1, Level 1, 2 North Drive, Bentleigh East, VIC 3165, Australia

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1. Order Processing Timeline

Every submitted order on our platform goes through a standardized verification and preparation workflow that our logistics team completes within 1 to 2 full business days, excluding weekends and official Australian public holidays. Once your payment is fully confirmed and matched with your order details, our team will conduct a double quality check on your selected items, including all hats, canvas bags and waist packs, to ensure no manufacturing defects, stitching errors or print imperfections are present before the order leaves our warehouse. You will receive an automated order confirmation email immediately after payment clears, followed by a separate shipment notification the moment your package is dispatched. We do not process any order submissions after 2PM AEST on business days until the next working day, to give our packing team enough time to prepare every parcel with the extra care our minimalist product lines deserve.

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2. Shipping Coverage, Rates and Free Shipping Threshold

Our shipping service covers all domestic Australian addresses, plus selected international regions across New Zealand, Southeast Asia, the United Kingdom and the European Union, with clear, upfront pricing that includes no hidden surcharges:

• ‌Domestic Australian Shipping‌: Standard flat rate shipping costs €7.95 for all orders under €89. All domestic orders with a total value of €89 and above qualify for completely free standard shipping, as advertised prominently on our homepage. Standard domestic delivery will reach 98% of Australian metropolitan areas within 3 to 7 business days after dispatch. For customers in remote regional Australian locations, the delivery timeline may extend to 7 to 12 business days, and our support team will send you a separate notification if your address falls into this coverage category.
• ‌International Shipping‌: For all eligible international destinations, we offer a uniform flat rate shipping fee of €14.95, with no extra charge for weight differences for all our hat, canvas bag and waist bag product lines. International orders will usually arrive within 10 to 21 business days after dispatch, depending on local customs clearance procedures in your receiving country. All applicable import duties, taxes or customs processing fees imposed by your local government are the sole responsibility of the customer, and our team will not cover these additional charges for international deliveries.

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3. Order Tracking and Delivery Updates

Once your order is dispatched from our warehouse, the shipment notification email we send to your registered email address will include a unique, clickable tracking link that you can use to check the real-time location and delivery status of your package at any time. You will also receive proactive update alerts when your package is out for delivery, and after the delivery attempt has been completed. If the tracking information shows your package has been marked as delivered but you have not received your parcel, please contact our support team within 3 business days of the marked delivery date, and our team will open an investigation with our courier partner immediately. We will request proof of delivery signature from the courier team, and arrange a free re-dispatch for your items if the investigation confirms your package was lost during the final delivery stage.

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4. Delivery Guidelines and Non-Deliverable Circumstances

We strongly recommend all customers provide a complete, accurate and detailed delivery address at the checkout stage, including your full recipient name, valid contact phone number and any special delivery notes that will help the courier locate your property smoothly. Our courier partners will make a maximum of two delivery attempts at your nominated address if no one is available to sign for the parcel during the first attempt. After two failed delivery attempts, the courier will hold the package at their local pickup point for 7 calendar days, and it is your responsibility to collect the parcel within this holding window. If the parcel is returned to our warehouse as undeliverable due to an incorrect address provided by you, a repeated failed delivery attempt, or unclaimed parcel at the pickup point, you will be required to cover the return shipping fee back to our facility, plus any new outbound shipping costs if you request a second dispatch of your order.

GIVONI PTY LTD will not be held liable for any delivery delays caused by unforeseen circumstances outside of our full control, including extreme adverse weather events, courier service operational disruptions, public health emergency restrictions, or customs clearance hold times at your local border control. Our customer support team will proactively notify you of any prolonged delays affecting your order, and provide regular updates to keep you informed on the latest status of your shipment.

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5. Policy Updates

All future minor adjustments or updates to this Shipping Policy will be published publicly on www.givonishop.com with a clearly updated effective date. This policy does not override any non-excludable consumer rights granted to you under Australian Consumer Law. For any questions not covered in this document, you can connect with our support team during Australian business hours for a full, detailed response.