‌Effective Date: September 29, 2026‌
Published by GIVONI PTY LTD, operating at website www.givonishop.com

This Refund and Returns Policy outlines the official, binding terms that govern all return and exchange requests for products purchased through the GIVONI official e-commerce platform. Our brand, rooted in Australia’s quiet coastal rhythm, creates minimalist clothing and accessory lines that prioritize ease, durability and timeless design over fleeting trends, and we have structured this policy to deliver fair, consistent, and transparent service for every customer, while clarifying that ‌no pure “refund only” requests are accepted under any circumstances, unless an unforeseen production error verified by our team makes product replacement completely unfeasible‌. For any policy-related enquiries, you may reach us via:

• Email: vdrtb@givonishop.com
• Telephone: +61 3 9570 5866‌
• Postal Address: Virginia Park, Suite 1, Level 1, 2 North Drive, Bentleigh East, VIC 3165, Australia

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1. Eligibility for Return Requests

To submit a valid return application, you must meet all of the following eligibility criteria, no exceptions will be approved for applications that fail to meet these rules:

• Your return request must be submitted within 30 calendar days from the exact date that you sign for your delivered order. Any request received beyond this 30-day window will be automatically rejected, to help us maintain consistent inventory and quality assurance workflows for our minimalist product lines.
• All returned items must be in 100% original, unused, unwashed, and undamaged condition, with all original product tags, packaging, and protective labels fully attached and intact. We do not accept returns for items that show signs of wear, stain, alteration, or improper damage caused by the customer after delivery.
• Customized, personalized, or final-sale items marked clearly on the product page during checkout are not eligible for return or exchange, for quality control reasons.
• To confirm the validity of your return, you must provide your original order number, the specific name/ SKU of the item you wish to return, and clear photographic proof of the item’s current condition when you send us your return application.

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2. No “Refund Only” Rule (Core Policy)

We explicitly do not support any requests for a full or partial monetary refund without the customer returning the corresponding physical product to our designated warehouse. Pure “refund only” applications, including but not limited to claims that the customer “does not want the item anymore”, “no longer needs the purchased product”, or requests for partial monetary compensation without returning the purchased goods, will not be reviewed or approved under this policy. This rule is designed to ensure fair operational costs for our small minimalist brand, avoid unnecessary inventory and financial losses that would impact our ability to deliver high-quality, affordably priced products to all our customers, and align with standard Australian e-commerce consumer protection requirements.

The only exception to this rule occurs when our quality assurance team verifies that a severe, irreversible production defect on your received item cannot be resolved via a brand new replacement of the exact same product. In this extremely rare scenario, we will process your full monetary refund only after you return the defective item to our team for full quality inspection and records.

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3. Approved Return Workflow

Once our customer support team reviews and approves your eligible return request, we will only offer two resolution options, no direct pure refund will be issued at this stage:

1. ‌Equal Value Product Exchange‌: You may exchange your returned item for an identical product in a different size, or swap it for another GIVONI product of the exact same retail value from our Hat, Simple Canvas Bag or Waist Bag product lines. If you select a product with a higher retail value than your original returned item, you will only need to pay the small price difference between the two items.
2. ‌Store Credit Voucher‌: You may choose to receive a 100% equal value store credit voucher that can be used for any future purchases on www.givonishop.com, and this voucher never expires, with no hidden usage restrictions across all our new arrivals, best sellers, and full catalog of minimalist styles.

After you select your preferred resolution option, our customer support team will send you a pre-paid local Australian return shipping label via email. You will only need to package the item securely, stick the provided label on the outer parcel, and drop the package off at the nearest designated courier point. Once our warehouse team receives, inspects, and confirms the returned item meets all eligibility rules, we will process your requested exchange shipment or store credit issuance within 7 working days. For international customers outside Australia, you will only need to cover the cost of sending the item back to our designated return address, and we will cover all shipping fees for sending your exchanged new item back to you.

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4. Damaged, Defective or Wrong Item Delivery

In the rare case that you receive a product with manufacturing defects, obvious transit damage, or an incorrect item that does not match your original order, you must contact our customer support team within 7 calendar days of delivery, with clear photos showing the issue. After our team verifies the situation, we will arrange a brand new replacement of the correct, flawless item for you completely free of any additional fees, no return shipping cost will be charged to you. Even under these circumstances, we still do not offer direct pure refunds unless we confirm that the product you received is permanently out of stock and a replacement is not possible at all.

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5. Final Provisions

This Refund and Returns Policy does not affect any non-excludable statutory consumer rights you are entitled to under Australian Consumer Law. If you have any enquiries about this policy, you can contact our support team at any working hour via the contact details listed at the beginning of this document. GIVONI PTY LTD reserves the right to make minor updates and adjustments to this policy as needed, all updated versions will be published on www.givonishop.com with a clearly marked new effective date.